FAQs (Frequently Asked Questions)

1. When will my order ship?

  • We aim to ship all orders as quickly as possible! Typically, orders are processed and shipped within 2-7 business days. However, delivery times can vary depending on the product and your location.

2. How long will it take to receive my order?

  • Shipping times can vary depending on your location. Here are the typical delivery estimates:

    • Domestic Orders (USA): 5-10 business days

    • International Orders: 7-21 business days (varies by country)

  • Please note that some delays may occur due to factors outside of our control, such as holidays or shipping carrier issues.

3. Can I track my order?

  • Yes! Once your order has shipped, you will receive a tracking number via email. You can use this to track your package and stay updated on its delivery status.

4. Do you offer expedited shipping?

  • Currently, we offer standard shipping. If you need your order by a specific date, we recommend placing your order as early as possible to allow for processing and delivery times.

5. Can I change my order once it has been placed?

  • Unfortunately, once an order is placed, it cannot be modified. Please double-check your order details before submitting. If you’ve made a mistake, feel free to contact us as soon as possible, and we’ll try to assist you if the order hasn’t already been processed.

6. What happens if my order is delayed?

  • If your order is delayed beyond the expected shipping time, please contact us, and we’ll do our best to assist. Please keep in mind that some delays, especially during peak seasons like graduation, are beyond our control.

7. What if my order arrives damaged or incorrect?

  • We want you to love your purchase! If your order arrives damaged or you receive the wrong item, please reach out to our customer service team within 7 days of receiving your package. We’ll work with you to resolve the issue and get you the right product.

8. Do you accept returns or exchanges?

  • We do not accept returns or exchanges. Please make sure to review your order carefully before completing your purchase. In the case of damaged or incorrect items, we will assist you in getting the correct product or resolving the issue.

9. How can I contact customer service?

  • If you have any questions or need assistance, you can reach us via email at [Your Email Address]. We’re happy to help!